Refund policy
Refund Policy
1. General
Thank you for shopping with us! We strive to ensure your complete satisfaction with your purchase. If you are not satisfied with the product you have purchased from us, we're here to help.
2. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
4. Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Partial Refunds
Partial refunds may be granted under certain circumstances (e.g., item not in its original condition, missing parts not due to our error).
6. Changes to This Policy
We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page. If we make significant changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
7. Contact Us
If you have any questions on how to return your item to us, contact us at:
- SerenitySpheres
- 2992 NW 75th Ave Miami, FL 33106-4803
- 5milbopore@gmail.com
- +599 9 523 4091